The Resolution Center, formerly the North Shore Community Mediation Center, is an independent non-profit 501c3 corporation that’s been providing conflict resolution and training servicesto Essex County residents since 1994.


1979

Originally housed in the Salem District Court, the Center has its roots in the Salem Mediation Program.
1983

Program is expanded to help resolve disputes in families and named North Shore Community Mediation (“NSCM”).
1994

North Shore Community Mediation Center (“NSCMC”) is incorporated as a non-profit organization to serve families, communities, teachers and students with services and tools that prevent and resolve conflict.
1996

With funding from school systems and community resources, NSCMC begins training local middle and high school students to become peer mediators.
1999

First staff member is hired. NSCMC launches its first Parent/Child Mediation Service with the support of the Massachusetts Bar Foundation.
2000

Essex County Juvenile Courts in Salem and Lynn begin making referrals. NSCMC mediators receive specialized training to handle these often-emotional cases.
2002

First Executive Director is hired. NSCMC receives funding for referrals of small claims, minor criminal and summary process cases from Peabody, Gloucester and Salem District Courts.
2003

Peer Mediators Collaborative and Annual Peer Mediators Forum are created with local grant funding.
2005

NSCMC receives approval to mediate case referrals from the Probate and Family Court in Essex County.
2007-2009

Family Mediation Program is developed to service a variety of issues including: divorce, separation, parenting plans, and elder/aging decisions.
2009

Using a Face to Face Consumer Mediation grant from the Office of the Attorney General, NSCMC is able to mediate local consumer issues at no cost to the parties.
2012-2014

Community partnerships lead to the expansion of facilitation and skills training services for workplace and interpersonal conflict for non-profit organizations, municipal agencies and other community groups. With $100,000 Cummings Foundation investment, establishment of the Community Mediation Center Grant Program by the MA state legislature as well as the work of dozens of volunteer mediators and board members, the Center is able to add more stable part- and full-time staff.
2020

In response to COVID-19, NSCMC adapts its programming to expand the use of telephone and video conference mediations.
2022

NSCMC completes a rebranding process to reflect its broad range of conflict resolution services and becomes The Resolution Center.

Have a Conflict? We Can Help!

100 Cummings Center Suite 307J,
Beverly, MA 01915

Registration Open - Basic Mediation Training May 2023

Registration is now open for our conflict resolution skills intensive training. Please see more...

Letter: The importance of conflict resolution

Recently The Resolution Center (North Shore Community Mediation Center) Executive Director, Hann...