The Resolution Center, formerly the North Shore Community Mediation Center, is an independent non-profit 501c3 corporation that’s been helping Essex County residents since 1994. We provide conflict resolution and training services to the communities of Essex County including Amesbury, Andover, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lynn, Lynnfield, Manchester-by-the-Sea, Marblehead, Merrimac, Methuen, Middleton, Nahant, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Saugus, Swampscott, Topsfield, Wenham, and West Newbury. The Resolution Center is funded through membership and service fees, donations and grants from the Massachusetts Office of Public Collaboration, Massachusetts Attorney General’s Office, Massachusetts Bar Foundation, Cummings Foundation and other generous supporters.

Our trained mediators work to promote better understanding and communication by offering the highest quality mediation services to those in conflict by helping people better listen, understand and talk to each other. Our volunteers guide parties toward recognizing areas of agreement and highlighting realistic ways to move forward.

Thousands of people have been served by the mediation process. Since our mediators are volunteers, we are able to offer free, subsidized and reasonably-priced mediation services to the courts, schools and community. In addition to mediation services and training, The Resolution Center provides a continuum of services including Facilitation, Restorative Practices, and Conflict Coaching.

The Resolution Center has been approved by the Trial Court of Massachusetts to provide mediation services to Salem, Peabody and Gloucester District Courts, Essex County Juvenile Courts, and Essex County Probate and Family Court.

C—Collaborate. It takes 2 to create a conflict and 2 to resolve it

L- Listen. Don’t just speak. Give the other person a chance to share their opinions

E- Empathize. Try and see the conflict from another perspective

A- Acknowledge. Take responsibility for your role in escalating the conflict

R- Resolve. Find the common ground to create a lasting solution to your conflict

Have a Conflict? We Can Help!

100 Cummings Center Suite 307J,
Beverly, MA 01915

Registration Open - Basic Mediation Training May 2023

Registration is now open for our conflict resolution skills intensive training. Please see more...

Letter: The importance of conflict resolution

Recently The Resolution Center (North Shore Community Mediation Center) Executive Director, Hann...