Mediation is a collaborative process in which neutral mediators support parties in conflict by helping them to identify disputed issues, explore possible options and develop fair resolutions.

Mediation can result in a written agreement that will contain plain-language summarizing the parties commitments to each other. Mediations that do not result in a written agreement can also be helpful as parties explore new avenues for communication.

The Resolution Center has 40 experienced, volunteer mediators who mediate between 300 and 350 cases each year. The mediators, who live in various communities on the North Shore, come from a variety of backgrounds including legal, social service, education, business and mental health.

Mediation Services are held during the day and/or early evening on Zoom, in person at The Resolution Center office in Beverly, Massachusetts or, as needed, at other convenient community locations.

We offer a sliding-fee scale to individuals and families seeking mediation to encourage access to this effective & cost-efficient approach to resolving disagreements. Anyone experiencing conflict can contact us directly or be referred by a professional.

Family Mediation

We can help you navigate the conflicts that surface at different phases in the life of a family. The voluntary, confidential and neutral mediation process can...

Community Mediation

Mediation provides a safe and neutral forum for open communication and supportive solutions. We can help you resolve disputes with neighbors, colleagues,...

Court-Referred & Community Mediation

The Resolution Center has been approved by the Massachusetts Trial Court to provide mediation services for small claims and minor criminal cases in the Salem,...

Youth & School Mediation

“I have witnessed some incredible transformations in kids during mediation. The art of listening and really hearing how someone has been hurt or disrespected...

Have a Conflict? We Can Help!

100 Cummings Center Suite 307J,
Beverly, MA 01915

Registration Open - Basic Mediation Training May 2023

Registration is now open for our conflict resolution skills intensive training. Please see more...

Letter: The importance of conflict resolution

Recently The Resolution Center (North Shore Community Mediation Center) Executive Director, Hann...